Surfer

Frequently Asked Questions

Listers

Is there a limit on how much gear I can list?

No. You may list as much gear as you have, in fact we encourage you to list it all. Just keep in mind StokeShare is about outdoor & adventure sports.

Can I list accessories?

Yes, although accessories may not fit neatly into one of the current categories. We are constantly working on expanding and improving. Please be clear in your equipment description if accessories are included in the listed rates.

Am I responsible for making sure renters know how to use my gear?

No. By signing up for Stokeshare, users have agreed to the Terms of Use, which states that Renters are responsible for their own ability to use equipment.

How do I know the Renter is trustworthy?

Most of the time you can check reviews that they have received from previous transactions. In the case that the Renter is new to Stokehare you are taking a little bit of a chance. However, as the sharing economy has demonstrated over the past several years, problems are rare and usually minor. StokeShare is a community of like-minded searchers, travelers and bad-asses. We believe in the power of trust within the tribe.

How do Renters pick up my gear?

That is up to you to decide. Some people meet at homes, others in a public place. Communicating clearly with the Renter will lead you to a meeting that suits both parties. We strongly encourage you communicate within the StokeShare messaging system during this process so that we can adequately monitor and safeguard against any issues.

How and when do I get paid?

You get paid via StokeShare’s third-party payment gateway provider. This ensures the process is PCI compliant and your information is secure. When you list equipment for the first time you will enter your banking information to receive direct payments. In most cases, your funds will be available within 2-3 business days after confirming the booking request from a Renter.

How much does Stokeshare take from my rental fee?

Stokeshare takes only 5% from the rental fee of all transactions. This fee allows us to have a dedicated staff working tirelessly to make the experience better for our users. We also have a community outreach program to introduce inner city kids to outdoor & adventure sports, which this fee supports.

What if my gear is broken/damaged/not returned?

It will be replaced. It’s that simple. Peer-to-peer sharing does not work if users are afraid of theft or damage. That said, accidents do happen in outdoor & adventure sports, so if the Renter rectifies the situation quickly, that should not negatively affect their user review. Contact StokeShare immediately to initiate the replacement process as soon as you know your gear has been damaged.

How are prices set?

By you, the Lister. We encourage you to look around the site before listing to see what similar items are listed for. It’s our opinion that the market should determine the rates.

Can I connect with others on StokeShare and make transactions in-person, in-cash?

We strongly recommend you don’t. Each transaction must flow through StokeShare to ensure Users receive the safeguards and benefits of the marketplace. We provide you peace of mind that if your equipment is damaged or lost, it will be replaced. If you meet off-line, you are risking losing your gear.

Renters

Where and when do I pick up rented gear?

That is for you and the Lister to decide. Some people meet at homes, others in a public place. Communicating clearly with the Lister will lead you to a meeting that suits both parties. We strongly encourage you communicate within the StokeShare messaging system during this process so that we can adequately monitor and safeguard against any issues.

Where and when do I return rented gear?

Again, this is up to you and the Lister to decide. What works for the two of you, works for us.

What if the gear is not in the condition it was presented online as?

Contact StokeShare immediately. It’s very important that Listers represent their gear accurately and we will work with the Lister to update their listing. Of course you will not be charged if you decide the gear is not something you want to use.

How are prices set?

By the Listers themselves. It’s our opinion that the market should determine the rates.

Does Stokeshare provide any insurance in case I am injured?

No. By signing up for StokeShare, users have agreed to the Terms of Use, which states that Renters are responsible for their own ability to use equipment.

What happens if I break/damage/lose rented gear?

When you are getting radical accidents may happen. Should something go wrong, you’ll be required to cover the cost so the Lister can replace their gear. If you break it, it’s the right thing to do to replace it. Also, replacing gear you accidentally break will not affect your user rating negatively. Listers understand that things happen and if you work to rectify the accident quickly, your review should still be positive. Contact StokeShare immediately to initiate the replacement process as soon as you know that gear has been damaged. In sharing marketplaces your User Rating is your trust currency. Being a responsible User ensures your ability to fully participate in StokeShare for years to come.

How do I know the Lister is trustworthy?

Most of the time, you can check reviews that they have received from previous transactions. In the case that the Lister is new to StokeShare you are taking a little bit of a chance. However, as the sharing economy has demonstrated over the past several years, problems are rare and usually minor. StokeShare is a community of like-minded searchers, travelers and bad-asses. We believe in the power of trust within the tribe.

Can I use StokeShare in other countries?

Absolutely. We are dedicated to having users throughout the world so if you find one in another country, go for it!